Bilingual Call Center Specialist

Temp to Hire

Job Location: Texas City, TX

Position Summary

Supports the Central Call Center by handling high call volumes, assisting callers, and completing accurate scheduling.

Must be fluent in Spanish.

Key Responsibilities

· Call Management: Answer incoming calls promptly (on or before the third ring) between 8:00 AM and 5:00 PM, identify caller needs, and route messages accurately.

· Appointment Scheduling: Use the SmartCare/Streamline Electronic Health Record (EHR) system to schedule appointments for multiple providers across various locations.

· Emergency Handling: Direct medical emergency callers to dial 9-1-1 and route behavioral health emergencies to the Crisis Hotline or a Qualified Mental Health Professional (QMHP).

· Team Support: Train and orient new team members, facilitate weekly team huddles, and assist with data collection and reporting.

Qualifications

· Bilingual; fluent in Spanish

· Technical Skills: Ability to maintain phone equipment and accurately utilize internal messaging and email systems.

· Compliance: Strict adherence to agency compliance policies, confidentiality regulations, and desk procedures.

· Communication: Strong verbal and written communication skills paired with active listening.

· Task Management: Proven ability to multitask and manage time effectively.

· Collaboration: Strong capability to function effectively as a member of a work team.

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